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Amazon brings Echo smart speaker to the UK
Amazon announces its Echo devices and cloud-based intelligent service, Alexa, will be available in the UK later this month.Amazon has announced it is bringing its Echo smart speaker over to the UK....
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Boohoo uses data-driven insights for B&M
Boohoo is working with Edited to improve its buying and merchandising (B&M) capabilities. Boohoo is using data to improve its buying and merchandising (B&M). Working with Edited, the e-tailer...
View ArticleAsda winning paid search online grocery battle
Asda tops Waitrose and Tesco in new online grocery research relating to the success of supermarkets' paid search advertising activity.Asda has been the most successful UK supermarket so far this year...
View ArticleSurvey: Same-day delivery drives more sales
Nearly three-quarters of consumers said they would shop more with their favourite retailer if it offered same-day delivery, with research suggesting they would spend an average of £168 extra each year....
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RBTE 2017 Exhibitor Spotlight - Hyphen-UK
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today we hear from Match of the Day & Manchester City fan Niel Cozier,...
View ArticleComment: Companies wrestle back in new era of negative online reviews and...
Marketing experts from Royal Holloway, Justin O'Brien and Sameer Hosany, take a look at the difficulties of policing online reviews. Reviews, recommendations and opinions are reassuring when you...
View ArticleThe changing face of Next Directory
Half-year results announced by Next this week highlighted how various economic patterns are expected to prompt a challenging period for high street retailing. Amidst it all, Next Directory is...
View ArticleBlog: Testing Tesco’s PayQwiq mobile payment technology
Essential Retail tries out the Tesco PayQwiq app to see if it makes it easier to pay at the till.Essential Retail’s Caroline Baldwin downloads Tesco’s PayQwiq to test out the in-store mobile payment...
View ArticleComment: Is consumer demand really that unpredictable?
RSR Research's managing partner, Nikki Baird, argues that unpredictable consumer demand is an excuse for bad processes and data.I had occasion to spend some time with the results from our benchmark...
View ArticleBanks gain consumer trust for biometric authentication
The latest Visa Biometric Payments study shows banks are the institutions most trusted by consumers to handle their biometric data.Banks have topped a list of the institutions and organisations...
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RBTE 2017 Exhibitor Spotlight - London Graphic Systems
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today we hear from Tony Medford, sun-seeker, music fan and strategic director...
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In pictures: BT's Alexander Black concept store
Essential Retail attends the launch of BT's latest concept retail store, showcasing the technologies which can help digitise the in-store experience. Eighty miles outside of London, BT houses its...
View ArticleOnline and international development drive Phase Eight growth
Online and international revenue now represents one-fifth of Phase Eight's group sales, with the fashion retailer reporting a solid year of growth under new ownership.Fashion retailer Phase Eight has...
View ArticleBRC report underlines rise of debit card and decline of cash
Although cash still makes up a significant percentage of transactions in the UK, new research from the BRC has highlighted its continued decline against the rise of the debit card.Cash was used for...
View ArticleEye on eCommerce: IMImobile on chatbots
Essential Retail chats to Aseem Sadana, SVP of products and strategy at IMImobile, to learn more about the world of chatbots and conversational commerce. One of the biggest developments in customer...
View ArticleComment: Gender pay reporting and getting the house in order
Failure by retailers to get on top of any pay disparities could lead to adverse publicity, equal pay claims from employees and lost customers. Laura Farnsworth, partner at Lewis Silkin LLP, has her...
View ArticleInterview: How AO.com uses tech to improve the customer experience
AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.Electricals and...
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RBTE 2017 Exhibitor Spotlight - ARCA Europe
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today, we hear from Steve Matthews of Arca, who is a fan of classic comedy...
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Comment: Bedevilled by branding - why homepages fail
What are the key differentiators between effective homepages and those that are less so? Good Growth's James Hammersley has his say.Why you shouldn't let the brand police near a website Vivid colours,...
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RBTE 2017 Exhibitor Spotlight - Bixolon
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today, we hear from Bixolon managing director and EastEnders fan Charlie Kim....
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