Mothercare debuts new website
Mothercare unveils a refreshed website as part of the retailer's digital transformation strategy. Mothercare has upgraded its eCommerce offering to a responsive website following investment by the...
View ArticleUniversal Basket wins retail start-up competition
A company which aggregates multiple eCommerce sites into one single shop wins a start-up competition, supported by Argos, Iceland, IBM and Unilever.Universal Basket has won the Venturespring Future of...
View ArticleRetail Ramble podcast: Introducing our blog
Essential Retail introduces the revamped blog where the team takes a hands-on approach to retail technology.Ben Sillitoe, editor of Essential Retail, and deputy editor, Caroline Baldwin, sit down and...
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Why retailers need to implement visual search technologies
Retailers are increasingly ploughing investment into refining online search to ensure customers easily get to the products they want, but visual search is a technology about to disrupt the way...
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RBTE 2017 Exhibitor Spotlight - Zebra
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today, we hear from Zebra's Simon Wylam. You can catch him at RBTE next May,...
View ArticleComment: Who owns the customer experience?
Would you trust your front line employees to be the public face of your brand? If the answer is no, then you do not have a customer-focused culture, says RSR Research's manging partner, Nikki Baird.A...
View ArticleBjörn Borg reports 66% revenue increase from data-driven emails
Björn Borg is sending timely, targeted emails to customers which have increased revenue by 66% over the last six months. Björn Borg has increased its revenue by 66% by improving its email marketing...
View ArticleJoules hires chief customer officer to oversee eCommerce
Joules appoints former Holland & Barrett COO to chief customer officer to oversee eCommerce strategy. Joules has appointed Lysa Hardy to the newly-created role of chief customer officer. Hardy, who...
View ArticleNeiman Marcus unveils Sunglass Memory Mirror technology
Neiman Marcus is launching a mirror screen which videos customers trying on different styles of sunglasses. Neiman Marcus has unveiled its Sunglass Memory Mirror technology, which allows customers to...
View ArticleNot On The High Street furthers growth with £21m investment
Not On The High Street secures £21 million of investment to grow its business with technologies such as Apple Pay for desktop. Not On The High Street has secured a Series E funding round totalling £21...
View ArticleComment: Driverless Uber cars will disrupt the sharing economy
Ursula Huws, professor of labour and globalisation at University of Hertfordshire, looks into how Uber's driverless car news and the sharing economy continues to disrupt the industry. Uber’s...
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Amazon brings Dash button and APIs to the UK
Amazon is launching its Dash one-click replenishment buttons for Prime members in the UK, as well as a set of APIs to connect household devices to Amazon's ecosystem. Amazon has announced it is rolling...
View ArticleMajestic tops up range with exclusive parcels offering
Majestic launches an exclusive parcels range, offering customers a regular choice of new wines. The service is underpinned by new systems and an agile approach to selling that the company hopes will be...
View ArticleBlog: My one year anniversary of using Amazon Prime
Essential Retail’s deputy editor, Caroline Baldwin, celebrates her Primiversary by taking a look at whether she is Amazon's perfect customer. Amazon claims its Prime members spend twice as much online...
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Digital on the menu at Bayern Munich's new fan lounge
The exclusive Säbener Lounge at Bayern Munich's Allianz Arena hosts an array of digital touchpoints and smart technology features to help serve customers in a modern manner.Various smart technology and...
View ArticleComment: Best and worst digital gift card experiences 2016
Steve Rowen, managing partner at RSR Research, provides details on the latest study into the digital gift card experience in the US.A few weeks ago, I mentioned in the RSR weekly newsletter that we...
View ArticleUK consumers want automatic shopping technologies
Nearly 60% of UK consumers will be ready for automated purchasing within two years, according to a new study, while 13% of consumers are ready now. Customers are ready to embrace automated...
View ArticleM&S reports operational and commercial gains from CCTV strategy
Marks & Spencer says it is realising a range of operational and commercial benefits from its use of CCTV across the organisation, while following a new CCTV Code of Practice.Marks & Spencer...
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DHL rolls out augmented reality tech initiative
After trials with drones and robotics in its supply chain operations, DHL is now rolling out an augmented reality initiative in the US, Europe and the UK.DHL Supply Chain is rolling out the next phase...
View ArticleBig Interview: Iceland on start-ups and innovation
David Devany, chief digital officer, and Nick Canning, joint-MD, of Iceland Foods, tell Essential Retail why the retailer has begun looking at the start-up community for digital innovations. Iceland...
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