5 ways retailers should respond to online reviews
Reputation.com describes five best practices to respond to online reviews. 1. Respond Quickly and Courteously When a customer says, “Thank you for your outstanding service” in a store or on the phone,...
View ArticleIGD celebrates success in grocery
Over 600 people gather in London to celebrate the grocery industry.The IGD Awards toasted the success of the grocery industry in a glittering ceremony held in London last night. More than 600 people...
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6 things retailers can learn from Laundrapp
Essential Retail shares six digital tips from start-up Laundrapp, which is transforming the way consumers clean their clothes. Over the last two years Laundrapp has taken its online laundry app to over...
View ArticleComment: We don’t want AI that can understand us – we’d only end up arguing
Constantine Sandis, professor of philosophy, at University of Hertfordshire, and Richard Harper, professor of computer science and communications, Lancaster University, define ‘understanding’ when it...
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Big Interview: JML on why stores still mean sales
JML CEO Ken Daly explains why stores remain an essential part of the brand's multichannel mix.JML is a hard brand to categorise. Since launch it has pursued a strategy of developing innovative products...
View ArticleRetail Ramble podcast: Omnishambles #2
Essential Retail discusses the latest retail technology buzzwords and phrases which are irritating the industry.Journalists, Glynn Davis of Retail Insider, Matthew Valentine of Retail Design World and...
View ArticleDon’t get stuck segmenting millennials, says Clarks
CIO of Clarks, Giles Delefeld, says it is dangerous for retailers to segment customers into groups like baby boomers, millennials and the iGeneration.Who is the millennial customer? The general...
View ArticleL’Oreal beauty tech accelerator looks to analytics and visual search
L’Oréal and Founders Factory have named three start-ups to form part of their six-month beauty tech accelerator programme.Global beauty brand L’Oréal and digital incubator company Founders Factory have...
View ArticleWestfield retailers on board with data sharing
Nearly two years after calling on retailers to use open source initiatives to share data, Westfield says it sees retailers willing to collaborate.Westfield is working with a number of its retail...
View ArticleDollar Shave Club to enter Europe in 2018
Dollar Shave Club’s CEO reveals European launch in early 2018. Dollar Shave Club has announced it will bring its subscription razor blade business to Europe early next year. Michael Dubin, founder and...
View ArticlePinterest bets on eCommerce and visual search
Pinterest plans to evolve the shopping experience on its platform.Pinterest’s 200 million users will see more ways to shop on the platform in the coming months, as the discovery company continues to...
View ArticleComment: The big business revolution - why the future is blockchain
Rob Gowers, senior lecturer in leadership and management and Jukka Aminoff, visiting honorary professor, at Anglia Ruskin University, take a look at the impact blockchain will have on business.The...
View ArticleIt’s not too late to reap the rewards of Black Friday
Retailers preparing for this year’s Black Friday period must cater for the needs of the impulse shopper and set up their mobile sites accordingly, says PCA Predict.Black Friday is on retail’s horizon...
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Target tech team trials ‘Drive Up’ fulfilment service
The technology team at Target are showcasing a new mobile app service which allows shoppers to order products and have them delivered to their cars.US retailer Target’s technology department has...
View ArticleHow Tesco is unlocking its logistics network
Tesco online’s MD, Adrian Letts, describes how the retailer is unlocking the value of its logistics network to improve speed and convenience, and to sell more than fresh fruit and veg. “We now live in...
View ArticleHow Girl Meets Dress capitalised on the sharing economy
Girl Meets Dress was one of the first sharing economy companies to disrupt the retail market, allowing shoppers to rent designer dresses online. Founder, Anna Bance describes how progress can only...
View ArticleDon’t be mesmerized by Amazon, warns Dixons Carphone boss
CEO of Dixons Carphone, Seb James, describes how retailers should exploit their structural advantages when competing with pureplay retailers. Boss of Dixons Carphone has told retailers not to be...
View ArticleeBay calls on retailers to embrace AI
eBay describes how it is using artificial intelligence to ensure it is not left behind in the retail revolution. eBay has called on retailers to embrace artificial intelligence (AI) and ensure it is...
View ArticleComment: It’s not all one way traffic
Danielle Pinnington, MD at Shoppercentric and Christine Edwards, director at Big River Solutions, discuss how online retailers can learn from bricks & mortar retailers as much as traditional...
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Should retailers set up subscription services?
Essential Retail takes a look at the huge increase in subscription services to find out whether retailers should be capitalising on the subscription economy.There has been a boom in the subscription...
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