Dixons Carphone bolsters services proposition
Dixons Carphone is rolling out a services team across the country to help with customer queries surrounding installation, support, upgrades and repairs. Dixons Carphone has launched Team Knowhow as...
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Big Interview: Feelunique's journey to a community beauty platform
Essential Retail sits down with Feelunique's CEO, Joel Palix, to learn how he is shifting the e-tailer's business model from pure retail to a community and service-led company. It’s been three and a...
View ArticleBlog: What Buzzfeed’s Tasty One Top launch means for connected retail
Essential Retail’s acting editor, Caroline Baldwin, thinks Buzzfeed’s hot plate proves that in the connected world anything and everything is up for grabs. Writing about technology, I’m always prepared...
View ArticleSpringing the mattress market into the modern retail era
Felix Baer, co-founder of Bruno Sleep discusses the challenges of taking a traditionally offline market online, and how to establish customer trust.A few years ago, it may have seemed inconceivable to...
View ArticleComment: RFID in retail - Quietly becoming an imperative
Brian Kilcourse, managing partner at RSR Research, takes a look at the adoption of RFID in retail. Back in May, I recounted a panel discussion at the Retail Business Technology Expo (RBTE) in London,...
View ArticleRetail Ramble podcast: Skills & Reputation
In this episode of the Retail Ramble, we take a look at the reputation of British retailers and also the skills retailers need to acquire to be successful in digital commerce. Essential Retail sits...
View ArticleIMRG explains... Brexit for retail
IMRG's editor, Andy Mulcahy, examines whether Brexit means uncertainty for UK online retailers.
View ArticleVIDEO: What our exhibitors thought of RDSE 2017
RDSE 2017 shares the thoughts of some of the retail technology companies who exhibited at the show earlier this year.Hear what our exhibitors thought of RDSE 2017, with insights from Infiled, Kino-mo,...
View ArticleAnalysis: The Morrisons and McColl’s supply chain deal
What does the Morrisons and McColl’s supply chain tie-up mean for the ever-changing grocery and wholesale sectors?Morrisons has signed a wholesale deal to supply McColl’s 1,300 convenience stores and...
View ArticleComment: Buying your way to success – clicks to bricks from an M&A perspective
Sam Pennington, Lewis Silkin LLP, takes a look at mergers and acquisitions in an omnichannel world. Online, offline, or both? This is the question which has been facing both established e-tailers and...
View ArticleSecurity worries drive online abandonment, says Visa
Security concerns and a slow online experience are causing three-quarters of British shoppers to abandon their online baskets, according to research. Over three-quarters of consumers have abandoned...
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Why retailers should embrace online reviews
Essential Retail takes a look at online reviews, investigating how retailers can encourage customer feedback without damaging their brand.Right retailers, put your consumer shopping hat on for one...
View ArticleSainsbury’s to axe over 1,000 jobs
Sainsbury’s is cutting over 1,000 head office jobs as part of efforts to save £500 million.Sainsbury’s has drafted in consultants from McKinsey to help the grocer cut its staff numbers by 1,000, as...
View ArticleIMRG explains... Fashion automation
IMRG's editor, Andy Mulcahy, takes a look at automation in fashion merchandising.
View ArticleComment: Who pays to pay? The ban on surcharging
Christopher Ratcliffe from Taylor Wessing, examines the ban on retail payment surcharging.In July 2017, the Government passed legislation to ban all retail payment surcharging as part of its...
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European retailers focus on a seamless customer experience
RSR Research looks at the UK and Europe’s approach to eCommerce, compared to the US, and how on this side of the pond we are fixated on CX.In our 2015 benchmark on the state of Omnichannel Retailing...
View ArticleBRC reveals Cyber Security Challenge winner
The British Retail Consortium has announced the winner of its cyber security competition.The BRC has chosen a PhD student from Royal Holloway University as the winner of its annual Cyber Security...
View ArticleRimmel uses Facebook Live to virtually try on makeup
Rimmel is using Facebook’s new in-app camera and Stories functionality to allow customers to virtually try-on makeup ‘live’.Rimmel has launched an augmented reality solution using Facebook’s latest...
View ArticleAsos invests $40 million on new US warehouse
Asos is launching a new eCommerce fulfilment centre in Atlanta.Asos has announced its plans to open a new US fulfilment centre to provide American shoppers with faster and more flexible delivery...
View ArticleGumtree provides delivery options for customers
Gumtree is partnering with sharing economy company, AnyVan, to provide delivery options for customersGumtree has teamed up with AnyVan to offer customers a delivery option when completing transactions...
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