RBTE 2017: B&Q to focus on immersive experiences after admitting in-store...
Technological mistakes in the past have prevented B&Q focusing on “sexier” innovations but now the DIY giant believes it is fighting fit to take its operations to the next level.Kirsten Taylor,...
View ArticleComment: RFID raises the game while robots attract a new generation of shoppers
James Pepper, technical services director, Vista Retail Support, takes a look at his favourite bits from the second day of RBTE 2017.RFID technology seems to have been on the brink of greatness for a...
View ArticleRBTE 2017: Retailers must make VR and AR implementations meaningful
Implementations of virtual reality and augmented reality technology must be fully thought through by retailers and have meaning and purpose otherwise they have little value.Virtual reality and...
View ArticleRBTE 2017: JD Sports revives outdoor business around the customer
The JD Sports-owned Blacks and Millets fascias have been reinvigorated by building a "common purpose" for the businesses. Lee Bagnall, managing director of outdoor at JD Sports, explained this has been...
View ArticleRBTE 2017: Asda reduces workload involved in updating prices
Asda is using data analytics to shake up the way it conducts its weekly retail reporting. Asda is using data analytics to identify a series of patterns to reduce unnecessary information in its weekly...
View ArticleRBTE 2017: Sainsbury’s throws down gauntlet to mobile payments industry
Sainsbury’s believes the mobile payments industry needs to collaborate to stop fragmentation and reassure retailers concerning its intentions about data. Adam Bialy, head of payment technology at...
View ArticleComment: Making RFID work in real life
Brian Kilcourse, managing partner at RSR Research, takes a look at how retailers are finally using RFID, after chairing the RBTE 2017 conference.Day one of RBTE 2017 featured a panel discussion...
View ArticleRBTE 2017 reviewed by our visitors & exhibitors
Find out what our exhibitors and visitors thought about this year's sensational show.The aisles were packed at RBTE 2017 and a great show was had by all. But don't take our word for it, take a look at...
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Comment: Industry clicks onto the button ordering opportunity
Toby Pickard, IGD’s senior innovations and trends analyst, looks at how the food and grocery industry is looking to take advantage of one-click ordering buttons and instant reordering.We live in an...
View ArticleRBTE 2017: Lola’s Cupcakes on mixing tech with human craft
Six years into his role as Lola’s Cupcakes managing director, Asher Budwig, says he invests in technology that does not impact the brand’s authenticity.It is important for retailers to invest in...
View ArticleRetail Ramble podcast: RBTE 2017 - the best bits
We dedicate this episode of the Retail Ramble podcast to discussing our favourite stories from RBTE 2017. And this week, we're joined by managing partner of RSR Research, Brian Kilcourse.Essential...
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How Birchbox targets the beauty majority
Birchbox describes how it is going against the beauty norm by targeting everyday women with its online subscription box. Birchbox is targeting the majority of beauty shoppers who have been...
View ArticleComment: GDPR – an opportunity for retailers?
Law firm Cooley LLP's partners, Sarah Pearce and Ann Bevitt, as well as, associate Jane Elphick, take a look at how retailers can make the most out of the impending data protection regulations. The use...
View ArticleRBTE 2017: The connected store of the future stills needs humans
Experts from Waitrose and Manhattan Associates believe technology will be integral in supporting shoppers’ transactions, but human interaction will still be essential.Charles de Clerk is the IT...
View ArticleAvoiding common loyalty programme mistakes
Lauren Hogg, UK marketing manager at Comarch, shares tips on how to build the best loyalty programme. Competition in retail has never been fiercer. With the growth in available channels and online...
View ArticleHow Bang & Olufsen uses VR & AR to improve conversion
Bang & Olufsen describes how it is using virtual and augmented reality to improve customer experience and close sales. Bang & Olufsen is using an iPad app as a selling tool to show customers...
View ArticleRBTE 2017: How Intercontinental powers personalisation through weather data
The intelligent deployment of weather data is allowing companies to provide a personal touch to communications with customers. Charlie Aspey, email marketing manager for Intercontinental Hotels Group’s...
View Article“Mobile isn’t just optimised web,” says Net-a-Porter
Net-a-Porter’s MD says retailers need to stop thinking of mobile as an extension of eCommerce.Only last week, Net-a-Porter sold a £65,000 watch via Whatsapp. This transaction doesn’t show up as a visit...
View ArticleQuids in or taking a pounding? Retail adapts to new £1 coin
The new £1 coin’s introduction highlights yet another reason why retailers must be so adaptable in today’s market.The new £1 coin was introduced on 28 March, with the Treasury heralding the “highly...
View ArticleRBTE 2017: Anya Hindmarch on coping with a tech overhaul
Luxury handbag retailer Anya Hindmarch is preparing to push on after a challenging major overhaul of its systems. Dan Orteu, chief technology officer at Anya Hindmarch, believes retailers “just have to...
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