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Mobile payments: more than just a new way to pay
Read Applause’s eBook on mobile payments to make sure you are up-to-date with all the new ways consumers want to pay.Payments is a step on the retail journey which is never going away. While it may...
View ArticleShould fashion e-tailers worry about Amazon?
The gloves are off as Amazon homes in on its latest target – online fashion. Essential Retail reports.Incumbents beware. Amazon is rapidly expanding its fashion business. Its disruptive reputation...
View ArticleM&S to outsource 250 technology roles in major IT reshuffle
M&S announces wide-ranging changes to its technology team, including the outsourcing of circa 250 roles to Tata Consultancy Services pending a consultation period.Marks & Spencer (M&S) has...
View ArticleWhat to look out for at NRF 2018
From artificial intelligence and the jam-packed conference agenda, to the many, many parties, Essential Retail shares what to look out for at the NRF Big Show in NYC next week. The conference Arianna...
View ArticlePositive peak for AO.com
AO.com reveals double digit sales growth over the Christmas period.AO.com has reported a solid Christmas quarter with UK revenue increasing 11.4% in the three months to 31 December 2017. Its European...
View ArticleComment: Six ways (and counting) big data systems are harming society
Joanna Redden, lecturer in critical data studies and co-director data justice lab at Cardiff University, takes a look at how big data can negatively harm consumers if it is not carefully monitored....
View ArticleHas digital impacted Christmas 2017 trading for UK retailers?
Retailers have been told Christmas trading results show there is no hiding place for the digital laggards. Essential Retail rounds up the results from retail’s most important time of year.Most of the...
View ArticleNRF 2018: Levi’s – Turn moments into momentum
Levi’s kicks off NRF 2018 by telling delegates that retail needs to keep moving by creating new retail solutions and partnerships to stay relevant to modern consumers. Rolling into the opening NRF 2018...
View ArticleNRF 2018: Via Varejo’s digital journey
Brazilian white goods and homeware retailer, Via Varejo describes its impressive journey to becoming a digital brand. A year and a half ago, Via Varejo did not have a website. Instead an entirely...
View ArticleNRF 2018: Walmart CEO Doug McMillon talks technology
Walmart’s Doug McMillon says technology is creating a commonality among its various global business divisions, and he claims the grocer is learning more digitally from China than anywhere else.There is...
View ArticleNRF 2018: Starbucks digital experience must be extension of the barista
Starbucks is a global corporation that is constantly innovating to evolve with the increasingly digital world. At NRF 2018, Shawn Sweeney, VP digital experience for Starbucks, shares details on the...
View ArticleNRF 2018: How QVC is using tech to tackle retail’s three greatest challenges
At NRF’s Big Show 2018, QVC interaction experience officer and chief digital officer presented on the three greatest challenges facing retail and how the brand is turning these challenges into...
View ArticleNRF 2018: Sonae showcases value of additional services in retail
Portuguese retail group and Continente parent company Sonae says success in retail comes through developing additional services – some tech led, and some that simply take the business into new...
View ArticleNRF 2018: Elektra uses in-store education to encourage Mexican shoppers online
Mexican retailer, Grupo Elektra, shares how it is teaching its customers how to shop online in a predominantly store-based country. In a session titled ‘Powerhouse playbooks: Lessons from global retail...
View ArticleNRF 2018: Customer experience drives online and offline for Lego
Lego shares how it puts customer experience in the heart of its brand. Customer experience is fundamental to the Lego brand and ethos, explained Martin Urrutia Islas, head of retail innovation and...
View ArticleNRF 2018: Partner with start-ups for innovation
Former vice chair of GE, Beth Comstock, hails start-up talent and encourages the retail industry to work with smaller companies to become more agile and innovative.Retailers both big and small need to...
View ArticleNRF 2018: Bringing fun to the shelf edge
Brands and retailers are working together using technology to convert customers at the shelf edge. Hershey Company and PepsiCo described how their relationship with retailers has changed dramatically...
View ArticleBeing bold and brave: River Island’s digital transformation
River Island’s CIO, Doug Garner, tells Essential Retail how an upgrade of the retailer’s merchandising system became a catalyst for wider digital change within the business.After a difficult couple of...
View ArticleNRF 2018: Instagram users want to engage with retailers
Instagram COO Marne Levine says consumers are happy engaging with businesses on the social media site, which is aiming to keep improving shopping opportunities. In the last 12 months one-third of the...
View ArticleNRF 2018: Neiman Marcus chooses personalisation over payments
Payments innovation is not top of the technology to-do list at Neiman Marcus, which is instead concentrating on personalising the online and in-store customer experience. In March 2019, Neiman Marcus...
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