Retailers fail to fix payment problems, says research
Retailers understand a poor payment experience leads to lost sales, but only 27% are fixing the problem. Retailers are failing to fix payment problems which are leading to a loss in sales. According to...
View ArticleComment: Reimagining the supply chain in an Amazon age
Raman Katyal, Capgemini’s head of supply chain business services, takes a look at innovating the supply chain. Years of working in the supply chain has firmly established my belief that customer...
View ArticleBig Interview: From PayQwiq to Tesco Pay+
Essential Retail talks to Mark Loch, Tesco’s digital wallet and group payments director, about the retailer’s decision to replace its PayQwiq app with Tesco Pay+.When Tesco recently announced it was...
View ArticleComment: Smart cities – the benefits for eCommerce operators in the retail...
Aman Sahota-Dhatt, associate at Lewis Silkin LLP, describes how smart cities may impact the future of retail.One of the trending topics in property circles at the moment is the rather confusing term...
View ArticleWhy retailers and consumers need Magic in their lives
Alexandra Komissarova, founder of Retail Magic, says her new technology helps retailers build personalised relationships with customers while helping consumers shop how they want to shop.When consumers...
View ArticleMarketing technologies essential for future success
Essential Retail takes a look at the array of marketing technologies retailers need to consider to succeed in their digital strategies. The modern retail environment requires ever-more sophisticated...
View ArticleWayfair implements visual search
Wayfair is offering customers the ability to search with an image to find similar products and styles. Wayfair has launched visual search capabilities within its website. The home furnishing e-tailer...
View ArticleDebenhams launches new mobile website
Debenhams is introducing a new mobile website bringing together the best of mobile app and mobile web.Debenhams has launched a new mobile website for its UK customers using a Google-backed technology...
View ArticleAmazon Key: Security concerns & fulfilment opportunities
Amazon raises eyebrows with the launch of Amazon Key which gives couriers the ability to unlock people’s homes to deliver packages inside.Amazon has yet again piqued the interest of the retail industry...
View ArticleEx-Shop Direct Jonathan Wall joins Missguided
Former Shop Direct group eCommerce director Jonathan Wall joins Missguided as chief digital officer.Online fashion house Missguided has appointed Jonathan Wall as its chief digital officer. The...
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Retail Ramble podcast: IoT in the supply chain
Essential Retail chats with IGD to learn how IoT technologies are being used in the retail supply chain. Essential Retail catches up with IGD to chat about innovations in the supply chain. Essential...
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How retailers are reinventing the supply chain for an omnichannel age
Essential Retail looks at how retailers are overhauling their supply chains in line with their omnichannel ambitions.Retailers are making the move from multichannel and segregated fulfilment to a truly...
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What is blockchain and what can it do for retail?
More than just accepting Bitcoin for goods and services, Essential Retail takes a look at how blockchain has the potential to revolutionise all parts of the retail industry.Most people associate...
View ArticlePlanet Organic deploys same-day London delivery
Planet Organic is introducing same-day delivery with one-hour time slots to its London customers. Planet Organic has partnered with Street Stream to provide one-hour delivery across all London...
View ArticleArgos ramps up same-day delivery with two new DCs
Argos is increasing its Fast Track fulfilment capabilities with the launch of two new distribution centres in Reading and Birmingham.Argos has opened two new regional fulfilment centres in Reading and...
View ArticleComment: The UK is shopping smart for Black Friday 2017
Brian Elliott, managing partner at Periscope By McKinsey, talks through the key findings of its recent UK consumer survey and how high consumer sentiment is for Black Friday 2017.In recent years, UK...
View ArticleVirgin Holidays keeps customers happy with great communication
The creation of a single customer data platform helps drive lasting change.Virgin Holidays has transformed the way it stores and uses data to help boost the quality of customer experiences. Speaking at...
View ArticleFive ways Evans Cycles is driving loyalty and winning new customers
Evans Cycles shares five ways it engages customers in a sector where the majority of shoppers buy their bikes in-store. James Backhouse, marketing director at Evans Cycles, talks to Essential Retail...
View ArticleMamas and Papas combines content and commerce with new website
Nursery brand Mamas and Papas launches a new website that contains more extensive content and advice for new parents.Mamas and Papas has transformed its website from a transactional online shop into...
View ArticleComment: How IKEA uses affordable and innovative design to transform the...
Dan Lewis, course leader, product and transport design at Staffordshire University, takes a look at flat-pack furniture giant's legacy, explaining how it managed to export Scandinavian style at an...
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