Survey: Where are retailers on their digital journey?
Opinions of retail business leaders, directors, vice-presidents, managers and c-suite are sought for a new survey looking at whether the industry is doing enough to enable new digitally-led shopping...
View ArticleHalfords pushes forward with data and personalisation
Halfords is deploying tools to personalise the customer journey, as it reports relatively flat full-year figures.Halfords is pushing forward with its strategy to improve the collection of data to gain...
View ArticleToys R Us follows new digital roadmap with appointment of CTO
Toys R Us has appointed its first ever chief technology officer, as it looks to implement a new digital roadmap.Toy and baby products retailer, Toys R Us, has appointed its first chief technology...
View ArticleHouse of Fraser poaches M&S digital director
House of Fraser appoints David Walmsley as its new chief customer officer. David Walmsley is to join House of Fraser as its chief customer officer, replacing Andy Harding who quit the role last month....
View ArticleRetail Ramble podcast: The CEO of the future
This week's Retail Ramble podcast looks at the increasing trend in retail to put technologists in senior executive positions. Last week, Sergio Bucher was appointed as the new CEO of Debenhams....
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Retail country in-focus: Finland
Finland's tech industry was dealt a blow last week after the decision by Microsoft to streamline its smartphone hardware business in the country. Essential Retail shines a light on what else is...
View ArticleNotonthehighstreet creates customer director role
Notonthehighstreet appoints Hannah Webley-Smith to the newly created role of customer director.Notonthehighstreet has appointed Hannah Webley-Smith to the executive team in the newly created role of...
View ArticleNike extends DC as it aims for 'supply chain of the future'
Nike says its supply chain is futuristic and eco friendly, following the unveiling of a new distribution centre at its European Logistics Campus in Belgium.Sports brand Nike says its is looking to...
View ArticleDHL reports successful tests of robot technology in warehouse
Robots and humans have been working in conjunction at a DHL warehouse in Germany, as the supply chain business tests new technology to see if it boosts efficiency.Supply chain organisation DHL has...
View ArticleRetail and tech CEOs rank highly in Glassdoor list
The CEOs from Schuh, Just Eat, AO World, Screwfix, Nando's, Cisco and Majestic Wine all appear in Glassdoor's list of the UK top 20 bosses, as chosen by employees.Retailers and technology companies...
View ArticleComment: Do you trust your technology vendor?
RSR Research managing partner, Nikki Baird, reports back from Aptos's user conference and assesses the importance of trust in retailer-vendor partnerships.Last month I attended Aptos's Engage user...
View ArticleDomino's Pizza targets 'digitally-savvy' Nordic market
Fast food pizza chain Domino's has invested £24 million in Domino's Iceland, Norway and Sweden, citing the nations' fragmented competition, stable economies and high digital adoption as providing an...
View ArticleComment: How to re-engineer the supply chain for multichannel retailing
David Noble, group CEO of the Chartered Institute of Procurement and Supply, argues traditional supply chain models are no longer fit for purpose in a multichannel shopping environment. Over the last...
View ArticleComment: RFID enabling omnichannel processes
Andy Robson, supply chain solutions manager at supply chain standards organisation, GS1 UK, discusses how RFID enables retailers to become truly omnichannel. Research has shown that about 10.4 billion...
View ArticleBlackwell's puts customer service at heart of boardroom agenda
Independent bookseller Blackwell's has followed the retail trend and put cross-channel customer service at the heart of its boardroom, with the creation of a customer services and operations director...
View ArticleWhat is Tesco's TJam?
Tesco's recent TJam event gave technology start-ups the chance to pitch their ideas to the supermarket's tech team, while giving the grocer some food for thought for future innovations.Tesco gave a...
View ArticleInterview: Eurostar's digital strategy on track
Neil Roberts, head of digital at Eurostar, says the transport service is in control of its own destiny by bringing central platform technology development in house.Railway service operator Eurostar is...
View ArticleComment: The Lundgren legacy
Terry Lundgren will be stepping down as Macy's CEO & chairman next year. RSR Research's managing partner Paula Rosenblum credits him with quickly reacting to the tech-led changes we are seeing in...
View ArticleUKWA accolade for Warehouse Auditor tool
An app used by organisations for auditing their distribution centre operations was presented with the prize for Technical Innovation at last week's UK Warehousing Association Awards.The Warehouse...
View ArticleRetail Ramble podcast: Monetising modern retail
Essential Retail meets Capgemini in this week's Retail Ramble podcast. Take a listen to learn about how retailers can squeeze efficiencies out of the retail supply chain to support eCommerce growth.Ben...
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