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Retail technology view from the top: Salesforce's head of retail on the...
Essential Retail caught up with Salesforce's head of retail industries, Shelly Bransten, at NRF 2017 in NYC. She shares her thoughts on AI and intelligent retailing, as well as how consumer behaviour...
View ArticleComment: Three exciting thoughts following NRF
Channie Mize, general manager for retail at Periscope By McKinsey, gives her thoughts on the key takeaways from NRF 2017.I’ve just been at the NRF ‘Big Show’ along with 35,000 other visitors and what a...
View ArticleRetail Ramble podcast: Me-conomy
Essential Retail sits down with Nicola Millard, head of customer insight and futures at BT Global Services, to discuss shopper behaviour and the psychology behind their use of various retail...
View ArticleComment: Why UPS drivers don’t turn left and you probably shouldn’t either
Graham Kendall, professor of computer science and provost/CEO/PVC at University of Nottingham, takes a look at the science behind delivery routes and how much fuel is saved behind right turns only. It...
View ArticleFive minutes with Kantar Retail Market Insight's UK boss
Essential Retail sits down with MD of Kantar Retail's Market Insights, David Evans, to pick his brains on technology impacting the retail industry.After 12 years working at Cadbury, which later became...
View ArticleQ&A: Tag Retail Systems on digital receipt technology
Essential Retail speaks to Steve Slough, MD of Tag Retail Systems, to learn more about digital receipts.More and more high-street retailers are investing in digital receipts as a way to capture...
View ArticleData crucial to marketing and customer experience, claims report
Marketing is increasingly using data to improve messaging and to deliver an engaging customer experience, according to a new report from the GDMA.Nearly 80% of advertising and marketing executives...
View ArticleCharities miss out on £80m in card donations
Charities are missing out on significant donations by only accepting cash, according to the results of a Barclaycard trial.Charities could be missing out on £80 million per year, by not accepting card...
View ArticleSimple logistics key for return customers, says Zalando
Zalando describes how customers who experience easy delivery and returns are more likely to become return shoppers. Zalando is creating hubs across Europe to ensure it can get as close to the customer...
View ArticleAdidas uses mobile apps to deliver products and premium service
Adidas is using mobile applications to create a premium service for customers who want to be the first to get hold of the latest products. The fundamental problem with the traditional retail supply...
View ArticleComment: Tesco’s merger with Booker – a major curveball
Retail market expert form the M&A advisory firm, Livingstone, Harsha Wickremasinghe, takes a look at Tesco's £3.7bn acquisition of Booker.Last week's announcement that the UK’s largest supermarket...
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RBTE 2017 Exhibitor Spotlight - NS1
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today, we hear from The Knick fan and co-founder at NS1, Alexander Vayl....
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Dunelm chooses 4G over dual fixed line for store connectivity
Dunelm bets on mobile for back-up connectivity and to ensure new stores are up and running quicker. Dunelm has switched its dual fixed line connection for a mobile 4G private network solution to create...
View ArticlePandora strives for single customer view with eReceipts
Jewellery retailer, Pandora, is working with Ecrebo to offer customers digital receipts at the POS. Pandora has deployed an eReceipts solution at the point of sale (POS). By partnering with Ecrebo,...
View ArticleHow Aldo creates a single view of customers using CRM
Aldo describes how working with Salesforce allows the retailer to gain a single view of its customers and dramatically improve its email marketing campaigns."Over the last forty – or even five – years,...
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Peugeot launches transactional website
Peugeot unveils eCommerce website, where customers can trade in their car, choose a new model and apply for finance in one transaction. Peugeot has launched an 'Order Online' platform which allows...
View ArticleAmazon Fashion Europe shifts 60m items in Q4 2016
Amazon's fashion business in Europe is proving popular as the e-tailer sells 60 million fashion items in the final quarter of 2016. Amazon Fashion Europe sold over 60 million items in the last quarter...
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Blog: Essential Retail's Citizen M hotel experience
Essential Retail recently flew across the pond to attend NRF 2017 and stayed at the funky and functional CitizenM hotel in Times Square. Automated check-in and an iPad to control your room? Essential...
View ArticleWickes: customers want speed and precision delivery
Wickes describes the reasons for upgrading its customer logistics options including one-hour Click & Collect, as well as same-day and scheduled delivery."Generally speaking Wickes is not at the...
View ArticleComment: Innovation without borders
Lucy Larkin, managing director in Accenture's retail practice, takes a look at the challenges facing the retail technology industry and discusses how start-ups might be best placed to solve them.More...
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