Restaurant chain Pizza Hut is apparently "reaping the benefits of improved service" following an IT investment made back in 2014.
Tech support from Nottingham-based company, Retail Assist, is utilised in Pizza Hut's 270 restaurant locations across the UK, with the chain now able to access 24-hour assistance seven days a week.
Staff at the restaurants can contact the support service as and when issues arise, which has reportedly been particularly relevant for Pizza Hut outlets that trade late into the night to service online orders. Having anytime-support provision has also allowed restaurant managers to report less critical issues once they have finished trading for the evening.
Explaining Pizza Hut's requirements, service delivery manager Bill Parker said: "We were looking for a one-stop shop where our Huts could report and have resolved any IT-related issues and queries that they experienced; a single point of contact where we could log all calls, who could then fix the issues where possible and manage through to resolution those calls which had to be dealt with by the internal Pizza Hut Restaurants IT team or escalated to third-parties."
He added that working with Retail Assist "has resulted in us reaping the benefits of improved service to our operations and reduced disruption to customer service".
Meanwhile, this week saw Pizza Hut Restaurants' parent company Yum! Brands sign a deal with recruitment software provider, TribePad, to use the vendor's technology when sourcing new staff.
Sister brands KFC and Pizza Hut Delivery will also use the applicant tracking and talent management software as part of their wider recruitment practices.
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