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Video interview: Expedia talks Trover acquisition and chat bots

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Essential Retail chats to Expedia's VP of global merchandising, Dan Reed, to learn more about how the online travel agent is using content to understand customer purchasing intent online.

Watch the video below to hear from Dan Red, VP of global merchandising at Expedia. He tells Essential Retail how the brand is using its recent social media acquisition, Trover, to better understand when customers are about to book a trip.


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