Rent-to-own retail business Brighthouse is looking to further its investment in software to help connect its staff to a central system, even when they are out visiting customers.
The retailer is looking to reduce the amount of paperwork used by its field-based staff and centralise information to enable the wider organisation to access a real-time view of business operations, and is working with tech firm Kirona to boost efficiencies in this area.
A current arrangement that sees Brighthouse use Kirona's Job Manager and InfoSuite software could soon extend to the implementation of new tools to help staff better analyse sales information and manage resourcing.
Alasdair Skeoch, head of credit operations at the retailer, said using this form of technology ensures its customer agent advisers have the latest account information, credit agreements and customer data on one central portal when dealing with shoppers away from the store.
He added: "We are delighted with the initial implementation of the software and are looking for continual enhancements including implementing Kirona's Dynamic Resource Scheduler, their analytics tool to gain further actionable insights as well as applying the software to wider areas of the business."
Delegates at the recent RBTE conference in London, where Kirona was an exhibitor, were able to hear how Kirona's suite of software has helped Carpetright centralise its customer booking process. The flooring retailer's head of central operations, Steve Johnson, said replacing a paper-based booking system for its estimators has generated multiple business benefits.
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